Monday, May 23, 2011

Microsoft Replacing Older Xbox 360s with Disc Problem

On Thursday, May 19 Microsoft announced that it would be replacing a number of older Xbox 360 systems. The number of systems that will be replaced has not been disclosed, but according to a company spokeswoman, Microsoft will be replacing these select consoles due to a disc problem that is tied to the system’s ability to block counterfeit games.

Microsoft said that it will be replacing this small number of older Xbox 360 consoles with the newest edition of the console and a one-year subscription to Xbox Live.

Microsoft is definitely on top of things because users hadn’t even complained of a problem. Xbox 360 owner Avery Penn told the blog Kotaku that when he read the e-mail from Microsoft about replacing his gaming system, his “jaw hit the floor.” Microsoft was able to detect the issues with these select consoles before they had even occurred. They said that they were able figure out that there was an issue via its online service Xbox Live. The issues surrounding the whole event were later confirmed by Microsoft via Twitter.

At first, Kotaku was guessing that the issue was tied to an upcoming Xbox 360 update that reflashes the DVD drive to a new stock firmware and adds support to the DVD player for new XGD3 disk format; however, in an e-mail exchange between Microsoft and Kotaku, Microsoft denied the blog’s speculation.

"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," Microsoft said in an emailed statement Thursday. "This issue manifests itself as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta. We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at so we can verify if the console has been impacted.”

"This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360," Microsoft added.

The Microsoft representative was then asked for more details, but she said that she could not reveal anything else. "We are not disclosing the details of the issue as it impacts a sub-system intended to thwart the use of counterfeit games," she said in an emailed follow-up. "After we have verified if a customer's console is impacted, we are taking care of customers by replacing their consoles with a new Xbox 360 S 250GB, as well as giving them a one year subscription to Xbox Live for the inconvenience."

The older Xbox 360’s of those affected will be replaced with the Xbox 360 S. This is the newest version of the Xbox 360, the one that began shipping in March of last year. It will feature a 250 GB hard drive, integrated 802.11n, digital audio, and 5 USB ports.

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1 comment:

  1. This is tottal bull shyt! I've called xbox support more than once and they tell my I'm lying its not true! WTF! I have a first gen 360 I'm 90% sure mine isone having the issue. But my dvd drive curently isn't working so if I get it fixed the the drive still won't work so I'm F#$ked no matter how I look at it! Thanks for getting my hopes up assholes!